FAQ

Frequently Asked Questions

Everything you need to know about purchasing, installing, and using your eSIM.

An eSIM is a digital SIM embedded in your device. After purchase, you will receive a QR code to install your data plan instantly—no physical SIM card required.

Unlike a physical SIM card, an eSIM is built directly into your device. You can switch carriers or plans without swapping cards, and manage everything digitally through a QR code or app.

Most modern smartphones, tablets, and smartwatches support eSIM. Check your device settings under 'Mobile Data' or 'SIM Card' to see if eSIM is listed as an option.

Yes, your phone must be carrier-unlocked to use an eSIM from a different carrier. Contact your current carrier to unlock your device if needed.

Yes! Most dual-SIM devices support using an eSIM alongside a physical SIM simultaneously, letting you manage two numbers or plans on one device.