Refund Policy
We aim to provide reliable eSIM services. Refunds are available under specific conditions.
1. Eligibility for Refund
Refunds may be granted if:
- The eSIM cannot be installed
- The service does not function due to technical issues
- The device is incompatible (with proof)
2. Non-Refundable Cases
Refunds are not applicable if:
- The eSIM has been used
- The plan has expired
- The issue is caused by user error
3. Request Process
To request a refund, contact support with:
- Order ID
- Description of the issue
4. Processing Time
Refund requests are reviewed within a few business days.