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Refund Policy

We aim to provide reliable eSIM services. Refunds are available under specific conditions.

1. Eligibility for Refund

Refunds may be granted if:

  • The eSIM cannot be installed
  • The service does not function due to technical issues
  • The device is incompatible (with proof)

2. Non-Refundable Cases

Refunds are not applicable if:

  • The eSIM has been used
  • The plan has expired
  • The issue is caused by user error

3. Request Process

To request a refund, contact support with:

  • Order ID
  • Description of the issue

4. Processing Time

Refund requests are reviewed within a few business days.